Terms & Conditions - Retail

General Terms and Conditions, Privacy Policy, and Shipping Policy

1. General Terms and Conditions:

By using this website, you agree to comply with and be bound by the following terms and conditions, which, along with our Privacy Policy and Shipping Policy, govern our relationship with you concerning this website. If you disagree with any part of these terms and conditions, please do not use our website.

2. Privacy Policy:

2.1 Information Collection:

We collect the following information:

  • Contact information, including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

2.2 Use of Information:

We use the collected information for:

  • Internal record keeping
  • Improving our products and services
  • Sending promotional emails about new products, special offers, or other information
  • Contacting you for market research purposes and customizing the website according to your interests

2.3 Security:

We are committed to ensuring the security of your information through suitable physical, electronic, and managerial procedures.

2.4 Cookies:

We use cookies to analyze web traffic, personalize content based on preferences, and improve our website. You can choose to accept or decline cookies in your browser settings.

2.5 Links to Other Websites:

Our website may contain links to other websites. We are not responsible for the privacy practices of such sites.

2.6 Controlling Personal Information:

You can restrict the collection or use of your personal information and update your preferences at any time.

2.7 Corrections:

If you believe any information we hold about you is incorrect, please contact us for prompt correction.

3. Pricing:


Prices are subject to change without notice. EMS Carparts reserves the right to adjust prices due to factors such as exchange rates, tax changes, or other reasons. Liability for price increases rests with the purchasing party. 

3.2 Pricing Errors on Website:

In the event of a pricing error on our website, EMS Carparts reserves the right to correct the error and adjust the price accordingly. If you have placed an order at an incorrect price due to a website error, we will contact you to discuss the corrected price before proceeding with the order. EMS Carparts is not obligated to fulfill orders at incorrect prices listed on the website.

3. Return Policy:

4.1 Eligibility:

Most items are returnable within 30 days from the date of purchase, except perishable goods, hazardous materials, and special orders.

4.2 Restocking Fees:

A restocking fee of 15% (or more at our discretion) may be applied for "change of mind" returns to cover expenses.

4.3 Return Process:

To initiate a return, contact our customer service for a Return Authorization (RA) number. Items must be returned in their original packaging.

4.4 Shipping for Returns:

Customers are responsible for return shipping costs. Original shipping rates are non-refundable unless the return is due to our error.

4.5 Refunds:

Upon receiving and inspecting the returned item, we will process the refund to the original payment method within 7-10 business days.

4.6 In-Store Return Option:

Items purchased online can be returned to our EMS Melbourne locations.

4.7 Packing Materials:

Return items in their original packaging, including all tags and accessories, for a smooth return process.

5. Information Security:

We take reasonable steps to secure all information stored electronically and do not store credit card information.

6. Cancellation:

Cancellation requests must be submitted within one business day of placing an order. A cancellation fee will be imposed to cover administrative and logistical expenses. Once the order has exceeded one business day, cancellations may not be accepted, or a fee will be incurred.

7. Shipping Policy:

7.1 Estimated Delivery Times:

Delivery times vary based on location. East coast metro areas can expect delivery within 1 week from dispatch.

7.2 Dispatch Time:

In-stock items will be processed and dispatched within 1 - 3 business days.

7.3 Backorder and Pre-Order Items:

Backorder items may have processing times of 2 to 4 weeks. Estimated restocking dates will be provided.

7.4 Shipping Fees:

Shipping fees are calculated based on weight, dimensions, and location. Shipping and handling costs are subsidized in most cases.

7.5 Order Tracking:

Upon dispatch, you will receive a tracking number to monitor your shipment's progress.

7.6 Shipping Restrictions:

Oversized or hazardous items may have shipping restrictions. We do not ship to P.O. boxes.

7.7 International Shipping:

International shipping is available to select countries. Contact our customer support team for information on shipping options and fees.

8. Legal Compliance:

Peformance products sold are generally for closed track and road use. Customers must verify legality for road use. EMS Carparts is not responsible for non-compliant road use. Some products are for closed track use only. Customers acknowledge and accept these terms upon purchase.

9 Warranty:

9.1 Everyday Road Use and Maintenance Guidelines:

For everyday road use, please refer to the manual or original equipment (O.E) recommended use guidelines and replacement procedures.

If you are unsure of correct procedures, it is required that you seek professional services or advice.

9.2 Replacing Brake Pads & Rotors:

Pads will need to have rotors replaced or machined. For rotors, replacement pads are needed to ensure proper bonding to reduce the risk of noise and vibration. Further, no copper paste should be used when making replacement pads or discs. It is imperative that a proper clean is undertaken before replacement of pads or rotors.

9.3 Replacing Suspension & Related Components:

For suspension it’s required that all replacement parts are torqued to O.E specifications.

9.4 Brake Maintenance and Towing Considerations:

If towing regularly , it is recommended to consider brake upgrades to ensure optimal performance.

9.5 Guidelines For Performance Products:

It's important to note that some of our performance products may be designed for racing use. For any performance modifications, please ensure compliance with local regulations. EMS Car Parts does not take responsibility for any performance parts not complying with local regulations.

9.6 Guidelines For Electrical & Special Order Products:

Electrical components and special orders (items not in stock and needing to be ordered from the manufacturer) are non-returnable. Warranty still applies covering defects in materials and workmanship under normal and acceptable usage conditions.

10: EMS Rewards Program

10.1 Rewards Accrual and Expiry:

The EMS Rewards Program ("Program") allows eligible customers to earn rewards dollars equivalent to 2% of the transaction value, excluding freight charges, on qualifying purchases made through EMS Carparts ("EMS"). Rewards dollars accrued through the Program expire 90 days from the date of purchase.

10.2 Exclusions:

EMS reserves the right to exclude certain items from qualifying for rewards points under the Program. Such exclusions will be clearly indicated in the terms and conditions or at the point of purchase.

10.3 Eligibility:

Participation in the Program is open to retail customers only. Wholesale or commercial customers are not eligible to participate.

10.4 Maximum Rewards Amount:

The maximum rewards value that can be received in a single transaction is $30 AUD. Any transaction exceeding this limit will not be eligible for additional reward dollars beyond this amount.

10.5 Modifications and Termination:

EMS reserves the right to modify, suspend, or terminate the EMS Rewards Program, in whole or in part, at any time and for any reason, without prior notice.

Contact Information:

For any questions or concerns, please contact our customer support team. We are dedicated to ensuring a seamless and satisfactory experience with EMS Carparts.