Shipping Policy

At EMS Carparts, we are dedicated to providing you with a seamless and convenient shopping experience for all your automotive needs. Our shipping policy is designed to ensure transparency and satisfaction for our valued customers. Below, you will find comprehensive information about our shipping procedures, delivery times, as well as details about backorder and pre-order items.

Estimated Delivery Times:

  • Melbbourne: 2-3 Days
  • Sydney/ACT: 3-5 Days
  • Adelaide: 3-5 Days
  • Brisbane: 4-5 Days
  • Perth: 5-7 Days
  • Country/Remote Areas: 7-10


Main Carriers We Use:


Dispatch Time for In-Stock Items:

For your convenience, all in-stock items will be processed and dispatched within 1 - 3 business days from the date of your order. We prioritize prompt handling to minimize any delay in shipping.

Delivery Times for East Coast Metro Areas:

Customers located in the dynamic east coast metro areas can expect to receive their orders within 1 week from the date of dispatch. We are committed to ensuring that your delivery reaches you promptly, allowing you to enjoy your vehicle without unnecessary downtime. Other states, territories and rural areas may inccur additonal time for your delivery. 

Backorder and Pre-Order Items:

Occasionally, some items may be temporarily out of stock due to high demand, supplier delays or made to order. These items will be clearly marked as "Backorder" on our website. When you place an order for a backorder item, we will provide you with an estimated restocking date. Please note that backorder items may have longer processing times, typically ranging from 2 to 4 weeks, depending on the availability of the product from our suppliers.

Shipping Fees:

Our shipping fees are calculated based on factors such as the weight and dimensions of your order, your location, and the selected shipping method. You can review the shipping costs before finalizing your purchase during the checkout process. Please note in most cases our shipping and handling costs subsidised to try and keep delivery costs down. 

Order Tracking:

Upon dispatch, you will receive an email containing a tracking number, allowing you to monitor your shipment's progress in real-time. You can easily check the estimated delivery date and the current status of your order using this feature.

Shipping Restrictions:

Certain shipping restrictions may apply to oversized or hazardous items. We do not ship to P.O. boxes to ensure secure and reliable delivery. Please provide a physical shipping address when placing your order.

International Shipping:

While EMS Carparts primarily serves customers within Australia, we also offer international shipping to select countries. For international shipping inquiries, please contact our dedicated customer support team for further information on shipping options and associated fees.

Contact Us:

For any questions, concerns, or special requests regarding shipping, please feel free to contact our friendly customer support team. We are here to assist you and ensure that your experience with EMS Carparts is seamless and satisfactory.